Shipping, Warranty, Refunds, Return Policy
Shipping:
We ship to any address in Australia using Australia Post. Shipping dates and rates are estimated based on item availability and chosen shipping options. Rates are weight-based, rounded to the next full dollar.

We will send you tracking details as soon as Australia Post collects your order.

Warranty:
All products are covered by the manufacturer’s warranty. Faulty items must be reported within 2 days of receipt and kept in original, undamaged packaging. Return shipping costs are the buyer’s responsibility.

Refunds & Returns:
You are entitled to a refund, repair, exchange, or credit if products are faulty, significantly different from described, or not functioning as intended. Please let us know if you have any concerns within 2 days of receiving your order by email on [email protected]. We do not offer change-of-mind refunds. Returns must include a Return Authorization Form, be in original condition and packaging, and show no signs of wear or abuse. Shipping and handling fees are non-refundable.

Customer Satisfaction:
If you are unhappy with your purchase, please contact us first. You can call us on 03 9363 5999 or email on [email protected]. We aim to resolve any issues to the best of our ability.

Delivery:
We cannot guarantee delivery times or prior notifications but will provide Australia Post tracking details when available.

Product Information:
Prices, descriptions, and availability are subject to change. We are not responsible for typographical errors or inaccuracies in product representations. Products may vary from images shown and are not always in stock.

Compliance:
We comply with all Australian and Victorian laws regarding refunds.

Contact:
Play it Loud
2/281 Foleys Road, Deer Park, VIC 3023
Ph: 03 9363 5999